Questions, records or rare finds.
Contact MONKO for order support, archive questions, sourcing enquiries or details about a specific bottle. We read every message and respond with care.
For order support, include the email used at checkout.
Choose the right way in.
MONKO handles each request manually. Select the topic that best fits your message so we can respond with the right context.
Archive questions
Ask about condition, fill level, batch details or the record attached to a specific bottle.
Ask about records →Sourcing enquiries
Looking for a rare, discontinued or hard-to-find scent? Tell us what you are searching for.
Request sourcing →Sell or submit a bottle
Have a rare bottle that may belong in the archive? Send details, photos and visible condition notes.
Submit a bottle →Write to MONKO.
Questions about an order, a specific bottle, a decant release or a scent you are trying to find? Send us a message with as much detail as possible. Every request is reviewed manually.
A few notes before contacting the archive.
Most MONKO requests are handled manually. Before sending a message, check the notes below so we can help you faster and with the right context.
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Please include the email address used at checkout, your order reference if available, and a short description of your question. For shipping questions, mention your destination country as well.
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Tracking is shared once your order has been checked, packed and handed to the carrier. Every archive order is reviewed before shipping, especially when it includes vintage bottles or fragile glass.
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Yes. For full bottles, you can ask about visible condition, fill level, cap, label, box, batch details and any signs of wear. If the item has an archive reference, include it in your message.
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For full bottles, yes. The bottle shown on the product page is the item offered, unless clearly stated otherwise. Decants and discovery sets are prepared from selected archive scents.
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You can send a sourcing request with the fragrance name, concentration, preferred bottle size and any details you remember. We cannot guarantee that a specific scent can be found, but we can keep the request on record.
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Yes. Send clear photos of the bottle, box, label, batch code, fill level and cap. Also mention where and when it was acquired if you know. We only consider items that can be reviewed and documented properly.
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Not always. Many archive pieces are one-of-one or sourced in very small quantities. When a bottle leaves the archive, it may remain visible as a record, but a restock is never guaranteed.
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MONKO ships from Belgium. Available destinations may depend on the product type, carrier rules and fragrance shipping restrictions. The available shipping options are shown at checkout or confirmed before shipment.
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Return conditions depend on the product type, condition and whether the item has been opened, used or altered. Please contact us with your order details before sending anything back. Final return instructions will be provided by email.
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We usually respond within a few business days. During new releases, replies may take slightly longer because orders and archive requests are handled manually.
Want to know when new arrivals open?
Join the MONKO waitlist for early access to rare bottles, decant releases and curated discovery sets.
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